Custom Handmade Products
We’re sorry, but we cannot provide a no refunds policy as it goes against standard business practices due to items being custom made. All customers have the right to request a refund for any defective or damaged product received, or for any other valid reason as required by law. We are not responsible for any damages from the mail carrier.
Supply Products
However, we do have a return policy that outlines the circumstances in which we can accept returns and provide refunds. For crafting supplies, we allow a request within 7 days of receipt. If refund is approved, a 10% restocking fee will apply. Buyer is responsible for return shipping with tracking.
We strive to provide our customers with high-quality products and exceptional customer service, and we will do everything in our power to resolve any issues that may arise. If you have any questions or concerns about our return policy, please don’t hesitate to contact us using the form below.